Boxlocal Ltd Delivery & Refund Policy


(Mainland UK)

Next Day Delivery across the UK or Specified Date delivery

Next Day Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.

BANK HOLIDAYS act like  a weekend day. 

If you would like to specify a certain date for delivery state this in the note section provided.

We will then add this to our order list to be sent out 48hrs before this date to guarantee delivery.


(Click and Collect)

Click and Collect from Zara’s Chocolate’s - 200 North Street, Southville, Bristol, BS3 1JF

Pick up is available on Tuesdays and Thursday 11am - 3pm.

For Tuesday pick up you will need to order by Monday at 3pm.

For Thursday pick up you will need to order by Wednesday at 3pm.



(Local area delivery - Bristol Postcodes as stated below)

Zedify Zero Emission Local Bristol delivery

2-5 day delivery across the following postcodes.

BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8* (exc over suspension bridge), BS9 0, BS9 1, BS9 3, BS9 4, BS10 5, BS13 7, BS14 9

This is perfect if you are relaxed on when your box arrives with it’s recipient, you are living in the stated BS postcodes and you are keen for your parcel to arrive emission free.

Bank holidays will mean the delivery may take up to 7 days.


Delivery - the small print:

  • Whilst Boxlocal Ltd will do our utmost to ensure deliveries are made on the requested date, please note we use third-party delivery companies to facilitate our nationwide deliveries. We accept full responsibility for actioning the dispatch of our goods and services. The responsibility for the delivery rests with the third-party delivery company. Occasionally due to acts of God (flood, fire & wind) or practical issues such as lorry breakdowns or driver issues, deliveries may be delayed.

  • Boxlocal Ltd do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about because of any of the following:

    • Inaccurate or incomplete delivery address details

    • Delayed payment (cleared funds)

    • Delayed order receipt

  • Boxlocal Ltd reserves the right to charge the customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the customer.

  • Please take a look at our delivery information here.


  • All goods remain the property of Boxlocal Ltd until they have been paid for in full (cleared funds)

  • Prices quoted are subject to change without notice.


  • Please get in touch with or if you have any queries about your received order. 

  • No order which has been accepted by Boxlocal Ltd may be cancelled by the customer except with the agreement in writing of the company and in terms that the customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the company because of cancellation.

  • Refunds will only be issued if Boxlocal Ltd is contacted at least 48 hours before dispatch. No foodstuffs can be refunded once received unless faulty or broken, this will be at the discretion of Boxlocal Ltd, dependent on your retail rights.

Privacy Policy:


Please check here for the Privacy Policy.


Force Majeure:

Boxlocal Ltd shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

Our Details

Any problems? Contact or We will endeavour to help with a query.

Boxlocal Ltd Company Registration No 13180046

Registered address: 12 Ploughed Paddock, Nailsea, BS48 4NB

VAT number: 370 3402 31


Boxlocal Ltd | Bristol | Local Gifts & Products | Copyright Boxlocal Ltd 2021